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Shipping, Returns & Refund Policy | DressYourMind Eyewear

Shipping Policy

DressYourMind Eyewear offers shipping within the European Union and to selected international destinations for premium retro sunglasses and vintage-inspired eyewear.

Orders are prepared and dispatched within 1–2 business days after payment confirmation. Delivery times are estimates and may vary depending on the destination, customs procedures, local regulations, public holidays, and carrier operations.

All shipments include tracking information and are sent via DHL International or another trusted shipping partner.

Shipping Surcharges

Additional shipping charges may apply to certain destinations:

  • €5 surcharge for destinations outside the European Union.

  • €10 surcharge for EU islands not included in the standard EU shipping rate.

  • €20 surcharge for islands outside the European Union not included in the standard international shipping rate.

Where applicable, the additional shipping charge will be shown or communicated before the order is completed.

Customs, Duties & Import Taxes

For shipments outside the European Union, customs duties, import taxes, customs clearance fees, and other import charges may apply. Unless otherwise stated, these costs are the responsibility of the customer and are not included in the purchase price or shipping charge.

DressYourMind Eyewear is not responsible for delays caused by customs authorities, import procedures, local regulations, weather conditions, carrier operations, or other circumstances beyond our reasonable control.

Returns & Right of Withdrawal

For consumer purchases made online within the European Union, customers generally have a statutory 14-day right of withdrawal without giving a reason, subject to applicable legal exceptions.

The withdrawal period for goods begins on the day the customer, or a third party designated by the customer, receives the goods.

How to Exercise Your Right of Withdrawal

To exercise the right of withdrawal, the customer must notify:

DressYourMind Eyewear
Lüderitzstraße 54
13351 Berlin, Germany
Email: contact@dressyourmind.com

The customer must communicate their clear decision to withdraw from the purchase within the 14-day withdrawal period. The customer may use the statutory model withdrawal form, but its use is not mandatory.

After notifying DressYourMind Eyewear of the withdrawal, the customer must return the goods without undue delay and, in any event, no later than 14 days from the day on which the withdrawal was communicated. The deadline is met if the goods are dispatched before the 14-day period expires.

Condition of Returned Sunglasses

Customers may handle the sunglasses only to the extent necessary to examine their nature, characteristics, and functionality. The customer may be liable for any reduction in value resulting from handling beyond what is necessary for such examination, provided the applicable legal information requirements have been fulfilled.

Whenever reasonably possible, returned sunglasses should include their original packaging and accessories.

Return Shipping Costs

Unless otherwise required by law, the customer is responsible for the direct cost of returning the goods after exercising the statutory right of withdrawal.

We recommend using a tracked shipping service and keeping proof of postage until the return has been processed.

Refunds

Following a valid withdrawal, DressYourMind Eyewear will refund all payments received from the customer, including the cost of standard delivery. Additional costs resulting from the customer's choice of a more expensive delivery method are not refundable.

The refund will be made using the same payment method used for the original purchase, unless another method has been expressly agreed. No refund fee will be charged.

The refund will be made without undue delay and no later than 14 days from the day on which DressYourMind Eyewear receives the customer's withdrawal notice. We may withhold the refund until the returned goods have been received or the customer has provided evidence that the goods have been sent back, whichever occurs earlier.

Damaged, Defective or Incorrect Items

If sunglasses arrive damaged, defective, or different from the item ordered, please contact DressYourMind Eyewear as soon as possible at contact@dressyourmind.com, including the order number and, where relevant, clear photographs of the item and packaging.

Nothing in this policy limits any mandatory statutory consumer rights, including applicable rights relating to defective or non-conforming goods.

Legal Exceptions

The statutory right of withdrawal does not apply where a specific legal exception applies under German law, including certain goods made to the customer's specifications or clearly personalized goods.

For further information about retro sunglasses, vintage-inspired eyewear, shipping, returns, refunds, or international delivery, please contact DressYourMind Eyewear at contact@dressyourmind.com.

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